Tag Archives: Brenda Martin

PLEASE WRITE YOUR FACEBOOK ID AND PASSWORD ON THE FORM

PLEASE WRITE YOUR FACEBOOK ID AND PASSWORD ON THE FORM THIS IS REQUIRED FOR CONTINUED EMPLOYMENT. ¬†THANK YOU. by: Gordon Lawrence ¬†_____________________________________________________________ Larry Barnett, Call Center Manager, comfortably ensconced in his oversized desk chair, addressed his supervisor, Brenda Martin, uncomfortably … Continue reading

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CALL CENTER CONFIDENTIAL: The Secret to Cross-Selling Success

By: Gordon Lawrence It is called cross-selling, up-selling, add-on sales, “meeting the needs of the customer” or “providing convenient one-stop shopping.” What it means to callers is, prepare for a sales pitch. Representatives are required to ask for an add-on … Continue reading

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