Tag Archives: ICMI

CALL CENTER CONFIDENTIAL: October ICMI Conference in Dallas – Brenda Martin’s Surprising Reason to Attend

by: Gordon Lawrence   “Larry, got a second?”   Brenda Martin, Call Center Supervisor, dropped the nineteen page ICMI brochure on her manager’s desk. Larry picked up the brochure, noted the October 11-13 dates and Dallas location and asked, “How … Continue reading

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