Tag Archives: Brenda Martin
PLEASE WRITE YOUR FACEBOOK ID AND PASSWORD ON THE FORM
PLEASE WRITE YOUR FACEBOOK ID AND PASSWORD ON THE FORM THIS IS REQUIRED FOR CONTINUED EMPLOYMENT. THANK YOU. by: Gordon Lawrence _____________________________________________________________ Larry Barnett, Call Center Manager, comfortably ensconced in his oversized desk chair, addressed his supervisor, Brenda Martin, uncomfortably … Continue reading
CALL CENTER CONFIDENTIAL: The Secret to Cross-Selling Success
By: Gordon Lawrence It is called cross-selling, up-selling, add-on sales, “meeting the needs of the customer” or “providing convenient one-stop shopping.” What it means to callers is, prepare for a sales pitch. Representatives are required to ask for an add-on … Continue reading